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Glasgow Recruitment Event for Dell

20/07/2011
Dell currently have a requirement for 10 Technical Support Senior Associates and are holding an invitation only Recruitment Event in the first week of August, in Glasgow. To apply for an invite assess your eligibility against the criteria below, if you meet the requirements you can apply. If you are successful in obtaining an invite you will receive an email with a reference number which will be required for entry on the night.
 
At Dell, team members are seen as the reason customers return again and again and therefore they require applicants for this role to have great customer service skills and experience and a passion for IT.   
 
The Technical Support Agent is responsible for providing phone-based technical support to Dell Business Support Customers. The Technical Support Agent is the first point of contact for Business Support Customers with advanced hardware, operating system and application issues.
 
Main responsibilities:
  • Provides first-level technical support on Dell supplied products, software and applications
  • Identifies and resolves issues affecting customer client systems
  • Uses troubleshooting techniques and tools to identify technical defects / issues
  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
  • Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Attends required technical training sessions and makes effective use of assigned lab time

Knowledge, Skills and Experience required:

  • Experience in a Customer Service Role
  • Good organisational and interpersonal skills
  • Excellent telephone and customer handling skills
  • Ability to work under pressure and deal with demanding customers
  • Ability to embrace new products and technologies
  • Knowledge of all software currently shipped with Dell client products with advanced knowledge of Windows XP, Vista and Windows 7
  • Ability to analyse and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
  • Woking knowledge of Microsoft office and antivirus applications would be an advantage
 
Certification required:
  • Must have a minimum of A+ or MCP
  • PC Maintenance Certification (A+), (N+) desirable  
  • Industry Standard Certification (MCP, MCSE, MCSE+I, MCSA, CNA, CNE, RHCE) desirable

To apply click here.

 

 

 
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